MANAGED services

At Focal Point Solutions, we bring a wealth of expertise across the Microsoft ecosystem to deliver solutions that drive efficiency, security, and productivity for our clients.

With specialized experience in SharePoint, Teams, Azure, Power Platform, and Dynamics 365, we offer a complete range of managed services designed to support your organization’s unique needs — from cloud strategy and migration to governance, compliance, and long-term operational excellence.

Our team blends Agile and Waterfall methodologies, ensuring a structured yet flexible approach that adapts to your project’s complexity and goals. Whether you need short-term support or a comprehensive managed services engagement, we deliver results with precision, accountability, and care.

Our Managed Service Offerings

Each Focal Point Solutions engagement is tailored to meet the individual goals of your organization. Our service areas include:

Hourly Support

When you need expert help, fast — our team provides on-demand support across Microsoft 365, SharePoint, Teams, and related technologies. We assist with troubleshooting, configuration, permissions, and critical issue resolution to keep your business running smoothly.

Microsoft 365 Consulting

We deliver end-to-end consulting to help you plan, migrate, deploy, and optimize your Microsoft 365 environment. From strategy to execution, our experts ensure your digital workplace aligns with your governance, compliance, and productivity goals.

Copilot Readiness & Implementation

Our specialists help organizations prepare for and adopt Microsoft Copilot with confidence. We assess readiness, implement Copilot for your environment, provide ongoing support and maintenance, and conduct quarterly audits to ensure consistent performance and responsible AI governance.

Power Platform Development

We design and develop custom apps, workflows, dashboards, and automations using Power Apps, Power Automate, Power BI, and Power Pages. Our Power Platform experts help modernize processes, replace legacy tools, and empower citizen developers — all within your governance framework.

Training & Enablement

Knowledge is power. We offer in-house, instructor-led training across Microsoft 365, SharePoint, Teams, Power Platform, and Copilot. Whether it’s 1:1 sessions, group classes, or organization-wide learning paths, we tailor every program to your team’s skill level and goals.

Tenant Assessment

Our comprehensive Microsoft 365 Tenant Assessment evaluates your entire environment — security, compliance, configuration, and performance. You receive detailed reports, actionable recommendations, and a roadmap to align your tenant with industry best practices and regulatory standards.

Project Management

Our certified project managers bring structure, transparency, and accountability to every engagement. Using a blend of Agile and Waterfall practices, we guide your projects from planning through completion — ensuring milestones, communication, and deliverables are always on track.

Full Managed Services

For organizations seeking complete peace of mind, we offer fully managed services that handle day-to-day operations, proactive monitoring, optimization, and strategic guidance. Our experts become an extension of your IT team — helping you scale, secure, and evolve your Microsoft environment with confidence.

Support-Only Managed Services

If you prefer an on-demand approach, our support-only model provides rapid assistance for troubleshooting and incident resolution. You’ll have priority access to certified experts who understand your environment and respond quickly to minimize downtime.

Our Commitment to Service Excellence

We operate with clear expectations, consistent communication, and accountability at every step.

Proactive Monitoring: 24x7x365 system visibility for security, compliance, and performance.

Defined SLAs: Response and resolution targets based on incident severity and business impact.

Dedicated Experts: Access to senior consultants who know your environment and business goals.

Strategic Guidance: Regular reviews to align IT operations with your evolving roadmap.

Flexible Engagements: Choose ongoing managed services or on-demand support — whatever fits your model.

Service Level Response Overview

We classify and respond to every incident according to business impact — ensuring critical issues get immediate attention:

Priority	Classification	Target Response Time	Target Resolution Time	Support Hours
Critical	System-wide outage or major business impact	< 30 minutes	< 4 hours	24×7×365
High	Severe performance or functionality issues	< 1 hour	< 9 hours	24×7×365
Standard	Moderate user or group impact	< 4 hour	2 business days	8am–5pm (M–F)
Low	Minor issue, workaround available	< 8 hour	4 business days	8am–5pm (M–F)

Focal Point Solutions maintains active communication throughout every support engagement, with regular updates until resolution.

Our Promise

Your success is our priority. At Focal Point Solutions, we take pride in being more than just a vendor — we are your strategic technology partner, providing dependable managed services that grow with your business and deliver consistent value.

Every client engagement is rooted in trust, transparency, and measurable results.

Please reach out via phone or email to setup a consultation.

(513) 806-0134

contactus@focalpointsolutions.co